Refund policy

📜 Concierge Returns & Exchanges

At Prime Wrist Style, our commitment to your sartorial excellence is absolute. We grant our clients a 10-Day Evaluation Period, allowing you to experience the craftsmanship of your allocation. If your acquisition does not perfectly align with your expectations, our concierge team is here to assist.

Eligibility for Return To uphold the uncompromising standards of our collections, items must be returned in pristine, unworn, and unaltered condition, complete with all original tags and luxury packaging. A proof of acquisition is required.

The Return Protocol & Transit Fees

  • Artisan Flaws & Incorrect Allocations: Should your piece present a defect or if an error occurred on our part, this is covered under The Artisan’s Guarantee. We will issue a complimentary global shipping label to seamlessly rectify the issue at no cost to you.

  • Sartorial Preference & Sizing Adjustments: We understand that true elegance requires the perfect fit. If you wish to exchange an item due to sizing or a refined shift in preference, the client is responsible for securing the return shipping label to our authorized hub. Original transit fees remain non-refundable.

Initiating a Return To request an authorization, please contact our concierge at support@primewriststyle.com. Packages sent without prior concierge authorization will be politely declined to maintain our logistical standards.

Damages upon Arrival Please inspect your allocation immediately upon unboxing. Should there be any transit damage, notify us instantly so we can deploy a swift resolution.

Non-Returnable Allocations To maintain exclusivity and hygiene, Final Sale allocations, personalized bespoke items, and gift cards are not eligible for return.

European Union & UK Client Privileges In accordance with regional regulations, clients receiving shipments within the EU or UK are entitled to a 14-day cooling-off period to cancel or return an order without justification. Please note that transit fees for preference-based returns remain the responsibility of the client.

Refund Finalization Upon receiving and inspecting your return at our hub, our team will notify you of the approval status. Approved refunds are automatically processed to your original payment method within 10 business days. Should there be any delay beyond this period, our concierge remains at your disposal at support@primewriststyle.com.